سياسة الإستبدال و الإسترجاع

At Liard, we are committed to our customers' satisfaction and providing the highest standards of quality for all our products. The customer has the right to request a product return within a maximum of 3 days from the date of receiving the product. The customer has the right to exchange the product within seven days from the date of receiving it. If the product is damaged, we must be notified within 3 days of receiving the order. Products to be exchanged or returned must be in their original condition, unopened, unused, and in their original packaging. Liard's exchange and return policy: We care about our customers' satisfaction, so all purchases are eligible for return and exchange according to the following conditions: - The product and its original packaging must be intact and unused. We reserve the right to refuse receipt or compensation for any damaged product or one not in its original condition at the time of purchase. - The return period is three days from the time the customer receives the product. - The exchange period is seven days from the time the customer receives the product. - Upon receiving the product from the shipping company, we will refund the product price if paid by electronic payment within 14 days. - The customer has the right to request compensation or exchange if the product arrives damaged or defective due to the delivery process or if the wrong product was received, provided the objection is made within the first 3 days of receiving the product. - We do not accept returns or exchanges for products with scratches or damaged due to misuse. - The return or exchange fee is 36 SAR. - The customer bears all shipping costs related to the return or exchange. - The customer should contact us to coordinate at 0559619615, and we will provide return and exchange instructions via email or WhatsApp.